Human Skills The ability to work with ,understand ,and motivate other people ,both individually and in groups ,describes ,human skills many people are technically proficient but interpersonally incompetent. They might be poor listeners ,unable to understand the needs of others, or have difficulty managing conflicts .Since managers get things done through other people ,they must have good human skills to communicate ,motivate, and delegate.
Conceptual Skills Managers must have the mental ability to analyze and diagnose complex situations. These tasks require conceptual skills. Decision making, for instance, requires managers to spot problems, identify alternatives that can correct them, evaluate those alternatives ,and select the best one .Managers can be technically and interpersonally competent yet still fail because of an inability to rationally process and interpret information
Effective vs. Successful Managerial activities Fred Luthans and his associates looked at the issue of what managers do from a somewhat different perspective. They asked the question : Do managers who move up most quickly in an organization do the same activities and with the same emphasis as managers who do the best job? You would tend to think that the managers who were the most effective in their jobs would also be the ones who were promoted fastest .But that¢â‚¬â„¢s not what appears to happen. Luthans and his associates studied more than 450 managers .What they found was that these managers all engaged in four managerial activities : Traditional Management. Decision making ,planning, and controlling. Communication. Exchanging routine information and processing paperwork.